Refund policy

REFUND & CANCELLATION POLICY

All sales are final. We do not offer refunds for art sessions, classes, memberships or gift cards. Private event deposits follow the private event cancellation policy below.

Rescheduling an art session. You may reschedule your art session if you notify us at least 72 hours before your time slot, subject to availability. Requests made less than 72 hours before the time slot, late arrivals and no-shows cannot be rescheduled or refunded.

Private events & birthday parties — cancellation policy.

• 4 weeks or more before the event: 100% refund of the deposit.
• 2 to 4 weeks before the event: 50% refund of the deposit.
• Less than 2 weeks before the event: the deposit is forfeited. We are happy to reschedule your booking in lieu of forfeiting the deposit. Cancellation of a rescheduled date will forfeit your deposit.

Membership. Monthly membership charges are non-refundable once processed. You can cancel anytime before your next billing date using the subscription management link in your order confirmation email or by emailing hello@paintmebear.com. Cancellation stops future charges; sessions already paid for can be used until the end of the current billing month.

Gift cards are non-refundable and cannot be exchanged for cash.

Questions? Email us at hello@paintmebear.com.